Shipping Policy
Last Updated: 2026-07-29
This Shipping Policy explains how Golfballs.com, Inc. ("we," "us," "our") processes, ships, and delivers orders placed on golfballs.com (the "Website"). This policy is incorporated by reference into our Terms of Service.
Order Processing Times
Standard (non-customized) products
Orders placed by 3:00 PM CST on a business day usually ship the same day. Orders placed after that time, or on a Saturday, Sunday, or major holiday, ship on the next business day.
Personalized and custom logo products
Because these items are produced to order, they require additional production time before they ship. Estimated production time is 1-2 business days, depending on the product and order volume. Production time is separate from, and in addition to, transit time. Custom logo products may have an extended production time.
We will make reasonable efforts to notify you if the product you ordered is out of stock or delayed. You may cancel your order at any time prior to shipment.
Shipping Methods and Carriers
We ship via UPS, FedEx, USPS, and Amazon. Available shipping methods and estimated transit times are shown at checkout and may vary based on your location, the products ordered, and carrier availability.
For multi-item orders, we will attempt to ship all items together. If an item is unavailable at the time of shipping, we will ship available items first and send the remaining item(s) as they become available, unless you tell us otherwise. You will only be charged the shipping rate quoted to you at checkout.
In-Hands Commitment Dates
If you select and pay for an expedited shipping method to meet a specific in-hands date (for example, for an event or tournament), we will select the shipping service needed to meet that date. Any transit time or delivery estimate provided to you is an estimate only, and we cannot guarantee arrival by a specific date due to factors outside our control, including carrier delays, weather, and customs processing (for international/Canada orders).
Shipping Costs
Shipping charges are calculated at checkout based on the shipping method selected, destination, and order contents. Applicable sales tax will be automatically charged and withheld in accordance with our Terms of Service.
Shipping to Canada
This website (golfballs.com) serves U.S. customers only, and we do not ship orders placed on this site to Canada.
If you are located in Canada, please visit our Canadian website at golfballs.com/ca/en to place your order. Orders placed on our Canadian site ship from our warehouse in Mississauga, ON, and are subject to the shipping policy posted on that site.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information. You can also check order status by logging into My Account.
Delayed, Lost, or Undeliverable Packages
We are not responsible for delays caused by the carrier or by circumstances outside our control. If your package is marked as delivered but you have not received it, or if it appears lost in transit, please contact us at service@golfballs.com so we can investigate with the carrier.
If a package is returned to us as undeliverable due to an incorrect or incomplete address provided at checkout, we will contact you to arrange reshipment. Additional shipping charges may apply.
Damaged or Incorrect Items
If your order arrives damaged, or if we shipped the wrong item, please contact us within [X days] of delivery at service@golfballs.com so we can make it right. See our Return Policy for more information.
Questions
If you have questions about the shipping status of your order or this policy, contact us:
Email: service@golfballs.com
Phone: (800) 372-2557 (available 8am–6pm CST Monday–Friday, 9am–2pm CST Saturday–Sunday)
Address: Golfballs.com, 126 Arnould Blvd., Lafayette, LA 70506
