lack of communication
I purchased the golf balls for a rush order to arrive on Wednesday for a gift for someone at work. However, I got a notification on the day the item was due that there was something wrong with my order. The person on the phone apologized and said my item would be expedited and delivered by Friday, that did not happen. I didn't get my items until the following Thursday, which doesn't do me any good as the going away had already taken place. Now I have the golf balls, but I now have to ship them to the individual I bought them for. Therefore, I have to pay for shipping. That was the point of the expedited order. Very disappointed.